After hearing understandable complaints from our patient about the excessive delays in reaching us by telephone the practice invested in Klinik which is a completely new way to access the patient’s services and in line with NHS England’s promise to offer better digital access to patients.
Klinik enables our patients to get in touch with us without having to wait on the phone or come to the surgery, from the website. Klinik can be used on a computer, tablet or smartphone. As a practice all patient contact is recorded in Klinik, this provides the practice with live information on demand and supply.
On the basis of information confidentiality provided by the user, Klinik uses artificial intelligence to assign urgency to the query in a safe and consistent way and enquiries are then routed to the appropriate team within the surgery or advise to call 999 where necessary.
Please use Klinik if you are able as this will, in time, prevent the long waits that people have experienced on our phone lines and allow a safer allocation of work. The artificial intelligence within Klinik is very accurate at assessing urgency of cases which is often really hard for our Reception team to do and often involves them trying to make allocation decisions outside their remit as a Receptionist. Using the system is safe, convenient (no waiting on the phone at 8am) and frees Reception up to help our patients who do not have online access or feel too ill to use.
Please also read and/or download our helpful user guides for KLINIK. Also available in other languages